Terms of Service

1. Acceptance of Terms

By accessing or using Venfloor ("the Service"), you agree to be bound by these Terms of Service. If you do not agree, do not use the Service.

2. Description of Service

Venfloor provides a web-based indoor navigation platform that allows venue owners to upload floor plans, annotate them with nodes and pathways, and share interactive maps with visitors.

3. User Accounts

You are responsible for maintaining the confidentiality of your account credentials. You must notify us immediately of any unauthorised use of your account. Venfloor is not liable for any loss resulting from unauthorised access to your account.

4. Acceptable Use

You agree not to:

• Upload floor plans or content you do not own or have the right to use
• Use the Service for any unlawful purpose
• Attempt to gain unauthorised access to other users' data
• Abuse or overload the Service infrastructure
• Resell or sublicense the Service without written permission

5. Intellectual Property

You retain ownership of all floor plans and content you upload. By uploading content, you grant Venfloor a limited licence to store, process, and display that content solely for the purpose of providing the Service.

The Venfloor platform, software, and branding are the intellectual property of Venfloor and may not be copied, modified, or redistributed without written permission.

6. Subscription & Payment

Premium plans are billed monthly. Payment is due at the start of each billing period. Failure to pay may result in downgrade to the Free plan. All payments are non-refundable unless required by applicable law.

7. Data & Privacy

We collect and store the data necessary to provide the Service, including your account information, uploaded floor plans, and map configuration. We do not sell your personal data to third parties.

Floor plan images are stored on AWS S3. Map data is stored on MongoDB Atlas. Both are hosted on servers in the Asia Pacific region.

8. Service Availability

We aim for high availability but do not guarantee uninterrupted access. Scheduled maintenance will be communicated in advance where possible. Venfloor is not liable for losses resulting from service downtime.

9. Termination

We reserve the right to suspend or terminate accounts that violate these Terms. You may delete your account at any time by contacting us. Upon termination, your data will be permanently deleted within 7 business days.

10. Limitation of Liability

Venfloor is provided "as is" without warranties of any kind. To the maximum extent permitted by law, Venfloor shall not be liable for any indirect, incidental, or consequential damages arising from your use of the Service.

11. Governing Law

These Terms are governed by the laws of Malaysia. Any disputes shall be subject to the exclusive jurisdiction of the courts of Malaysia.

12. Changes to Terms

We may update these Terms from time to time. Continued use of the Service after changes are posted constitutes your acceptance of the revised Terms.

13. Contact

For questions about these Terms, contact us at hello@venfloor.com.